Refund policy

ORDER CANCELLATION

Our scissor cases are made individually after an order is placed. Except where applicable law provides otherwise, customer-requested cancellation, specification changes, returns, and exchanges are not accepted once production has begun. Please carefully confirm the product, color, specifications, engraving details, and shipping address before ordering.

Engraved, specially specified, or otherwise personalized products cannot be cancelled, returned, or exchanged unless defective or incorrectly supplied.

DEFECTS, INCORRECT ITEMS AND TRANSIT DAMAGE

If an item is defective, differs from your order, or arrives damaged in transit, please contact info@blink-shop.jp, preferably within 7 days after delivery. Include your order number, a description of the issue, and clear photographs showing the condition.

After review, we will provide an appropriate repair, replacement, or refund at our cost. The requested 7-day notice period does not limit any non-waivable rights you may have under applicable law.

NATURAL LEATHER AND HANDMADE CHARACTERISTICS

Natural leather may show variations in color and texture, wrinkles, grain, veins, pores, or small natural marks. Handmade products may also have minor individual variations that do not affect normal use. These characteristics are not defects unless the item materially differs from its description. Differences caused by screen or display settings may not qualify as defects.

RETURNS REQUIRED BY APPLICABLE LAW

Where mandatory consumer law in your country or region provides a right to cancel or return an order, that law will apply. Before returning any product, contact info@blink-shop.jp and wait for our return instructions.

Unless applicable law requires otherwise, the item must be unused and in substantially the same condition as received, including its accessories and packaging. The customer is responsible for international return shipping for a change-of-mind return. Use a tracked shipping service. We are not responsible for loss or damage during return transit.

REFUNDS

After we receive and inspect an approved return, the refund will be issued to the original payment method in accordance with applicable law. Your bank or payment provider may require additional processing time. Customs duties, import taxes, VAT/GST, customs-clearance fees, and carrier handling fees that were not collected by us cannot be refunded by BLINK LEATHER WORKS. Please ask the relevant authority or carrier whether a separate reimbursement procedure is available.

Nothing in this policy excludes or limits any mandatory rights or remedies available to consumers under applicable law.