Shipping policy

DOMESTIC SHIPPING WITHIN JAPAN

In-stock items are normally dispatched within 2–4 business days after the order is confirmed. Made-to-order production times are shown on each product page under the current lead-time notice. Production time does not include transit time.

Domestic shipping charges are displayed at checkout. Orders of JPY 22,000 or more (tax included) qualify for free domestic shipping; orders below JPY 22,000 are charged JPY 1,100 (tax included).

INTERNATIONAL SHIPPING

International orders are generally shipped from Japan by Japan Post EMS with tracking. The destinations and shipping charges available to you are those displayed at checkout.

Current estimated transit times after dispatch are:
Hong Kong and Singapore: approximately 3–5 business days
United States, Canada, United Kingdom, Australia and New Zealand: approximately 5–8 business days

These are estimates after dispatch, not guaranteed delivery dates. They do not include production time or delays caused by customs clearance, local delivery conditions, weather, peak periods, inspections, or other circumstances outside our reasonable control.

SHIPPING WEIGHT BANDS

International shipping charges are generally calculated at checkout on the basis of one scissor case up to 500 g packed weight, or two scissor cases up to 1 kg packed weight. If the actual packed weight or product combination exceeds the quoted band, we may contact you before dispatch regarding an additional shipping charge. If you do not accept the additional charge, you may cancel the unshipped items for a refund.

DUTIES, TAXES AND CUSTOMS CHARGES

Unless checkout expressly states that they have been collected, BLINK LEATHER WORKS does not collect destination-country customs duties, import taxes, VAT/GST, customs clearance fees, or carrier handling fees. Any such charges are the recipient's responsibility and may be collected by customs or the carrier at or after delivery. We cannot determine these charges in advance; please contact your local customs authority if you require an estimate.

We cannot declare a value lower than the actual transaction value or falsely describe a commercial order as a gift.

ADDRESS AND CUSTOMS INFORMATION

You are responsible for providing an accurate recipient name, shipping address, postal code, telephone number, and any information required for customs clearance. Costs caused by an incorrect address, absence, incomplete customs clearance, unpaid import charges, refusal, redelivery, redirection, or return are the customer's responsibility.

REFUSED AND RETURNED SHIPMENTS

If a shipment is returned because of unpaid import charges, prolonged absence, an incorrect address, or refusal, any refund will be processed only after we recover the goods. Except where applicable law requires otherwise, the refund may be reduced by the original shipping cost, return shipping cost, customs charges, carrier fees, and other non-recoverable costs. Made-to-order, engraved, and customized items may be non-refundable unless defective or incorrectly supplied.

LOSS, DELAY OR DAMAGE IN TRANSIT

If you believe a shipment has been lost, materially delayed, or damaged, contact info@blink-shop.jp promptly with your order and tracking numbers. For damage claims, retain and photograph the product, outer package, inner packaging, and shipping label. We will request an investigation from the carrier and provide an appropriate repair, replacement, or refund based on the investigation and applicable law.